Concerns & Complaints
Whilst we hope that the seven years your child spends with us are productive and happy, we understand that as in any partnership or relationship, sometimes things happen which give rise to some concern.
The best person to make contact with in the first instance is your child's class teacher. As they are working with the children all day every day, they are best-placed to take the necessary action that will alleviate the issue or concern quickly and without causing further upset. Should the concern remain then you are welcome to book an appointment with the Headteacher or a relevant member of the leadership team to discuss the issue and identify a way forward.
If, following a meeting with the Headteacher, you feel the issue remains unresolved then the next person to make contact with is Mrs. Mary Ellen McCarthy, our Executive Principal, who has overall responsibility for the schools in the Lumen Learning Trust. Mrs. McCarthy will investigate the matter and respond to you within 10 working days.
If Mrs. McCarthy's response is unacceptable, parents are welcome to contact the Trust's Chair of Directors, Mr. Ray Vango via the school office. Mr. Vango may investigate the matter himself or may designate a governor from the school's local governing body to carry out the investigation and respond as necessary.
Please click here to be taken to our Lumen Learning Trust policy page where you are able to view our Concerns & Complaints Policy in full.